Ace Aviation Refund Policy

Delivery

Online Registration

After registering/purchasing for any ACE AVIATION training program online, you will receive an email confirmation from eWAY containing your registration details.

We will normally confirm receipt of your registration/enrolment within 1-2 days of ordering. Please refer to the section below that is relevant to the service you are accessing.

RePL Online program

While registering and paying online, you will be issued with a username and password to access online learning content within 1-2 business days.

Once logged in you will be able to view the learning content immediately or at a later time of your choosing.

The logins are valid for 3 months from the time of purchase.

If you have questions regarding your registration for an RePL online program, please contact us at admin@aceaviation.com.au

RePL In class programs (RePL In class, RePL advanced)

* Applies to all the programs advertised on ace aviation’s website site excluding the RePL Online program.

After registering/purchasing for any ACE AVIATION training program online, you will receive an email confirmation your enrolment which will contain details on the location of the program, course time table & other valuable information for you to read prior to the course start date.

This information will be presented to you on an email know as enrolment pack.

If you have questions regarding your registrations, please contact us at admin@aceaviation.com.au

ReOC Consultancy

After registering/purchasing for the ReOC consultancy services, you will receive an email from RPA CONSULATION team with in 1-2 days to confirm receipt of your registration and to start the consultation process.

The consultation process involves the following:

  • Preparing the operations manuals & libraries
  • Preparing all the documents necessary for the finial submission to CASA.

Further, ACE AVAITION will work with you throughout your ReOC application process till a successful outcome is guaranteed from CASA or its delegates.

Please note, the ReOC consultancy services does not include the application fees to CASA.

Cancellations and Refunds

RePL Online program

ACE AVIATION does not accept cancellations of a course or make refunds once payment has been processed.

However, if ACE AVIATION decided to cancel a course due to bad weather or any other circumstances affecting training, a full refund will be issued to you in 2-3 business days.

You will have 6 months to view the online content. If you are unable to access the content in that time due to a problem with ACE AVIATION’s website, you will be provided with another 30 days’ access once the issue is resolved.

RePL In class programs (RePL In class, RePL advanced)

If attendance is cancelled in writing more than 5 business days before the course start date, the course fee will be refunded, less an administration fee of $350 (in the currency of the original transaction).

Refunds are not available if cancellations are made less than 5 business days before the event, but registrations may be transferred to a colleague or to a later event at no cost.

Please contact us on admin@aceaviation.com.au if you need to cancel or transfer your registration.

ReOC Consultancy

ACE AVIATION does not accept cancellations or make refunds once payment has been processed for any consultancy services.

Security

All online credit card transactions performed on the ACE AVIATION’s website, using the eWAY payment gateway, are secured payments.
The following security measures are applied to these payments:
• Payments are fully automated with an immediate response;
• Your complete credit card number cannot be viewed by Ace Aviation or any outside party;
• All transactions are performed under 128 Bit SSL Certificate;
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data;
• eWAY is an authorised third party processor for all the major Australian and New Zealand banks;
• eWAY at no time touches your funds; and
• all monies are directly transferred from your credit card to the merchant account held by Ace Aviation Pty Ltd.

Ace Aviations Privacy Policy

For details of our Privacy Policy please click here.

Lat Updated: 06/03/18